Customer Service

Nationwide Windscreen Services is a leading independent automotive glazing company delivering a high quality service as standard, which is efficiently managed and is responsive to customer requirements. Nationwide Windscreen Services offers a 24/7 windscreen and body glass replacement service throughout the UK.

Nationwide Windscreen Services is supported by its highly trained professional team of technicians who have a wealth of specialised knowledge and experience. This, combined with utilising only top quality materials, distinguishes Nationwide Windscreen Services from other national glass replacement providers. All appointments are made at the convenience of the customer.

All customers are contacted by the branch to service their requirement, within 2 hours. All vehicles are treated with the greatest care. Specialist technicians always examine the customer's vehicle and give an honest appraisal of any work required. All work carried out is completed to the highest standard and carries a lifetime warranty ** subject to our T&C’s** for workmanship. You can contact our customer service team on 0800 870 8821 or via email at customerserviceteam@natwin.co.uk in in writing to us at

Customer Service Manager.
Nationwide Windscreen Services Limited
Central Operations and Administration Centre
6 Geoff Monk Way,
Birstall,
Leicestershire
LE4 3BU


ADAS Information
If you have identified that your vehicle is equipped with an Advanced Driver Assistance System (ADAS) this is a camera mounted on the windscreen. Most vehicle manufacturers specify that ADAS cameras require recalibration following replacement of the vehicle’s windscreen. Once we have installed your new windscreen it is recommended that you arrange for your vehicle’s camera to be recalibrated at a specialist supplier of that service.
In order to help us improve the service that we offer to all of our customers, when you speak with a NWS Call Centre Agent by telephone we may record your call for training purposes